The chargeback debit usually occurs a few days after you receive the NoC. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. The charge is returned to the customer’s card that was used for payment. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. American Express chargeback reason codes are divided into five categories: authorization, cardmember disputes, fraud, processing errors, and miscellaneous. 3 applies when a cardholder claims a charge—made in a card-present environment—was. If you have a check or draft returned, pay close attention to the reason code so you know if you can redeposit the item. To quantify the total cost of fraud, we break down the many losses that accrue along the purchase journey of a fraudulent $100 sale. 2 falls under the “Processing Errors” category. 5 percent of all transactions. Reference these when rebutting cardholder disputes at your small business. Visa’s rules allow merchants to fight chargebacks by presenting the charge a second time along with evidence supporting its legitimacy. Request for Information. Discover: Reason Code 4755 Non-receipt of goods or services. Always ask for authorization regardless of the transaction amount. Looking for Discover chargeback and dispute reason codes? Check this database—Midigator has tips to prevent & fight chargebacks. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and. g. Services industry for image exchange and the creation of IRDs. 1: EMV Liability Shift Counterfeit Fraud: 10. 3 Changed Discover Reason Codes to match what is shown in the UI. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. The reason code specifies why the chargeback was initiated. Late Presentment Rules: Mastercard. Solution. 7 – Cancelled Merchandise / Services. The key below describes the applicable classification and code structure of. 3: Goods or services were not received: C08: RG: 4855: 13. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andmessage. ”. Our all-in-one e-commerce fraud prevention solution helps e-commerce companies reduce chargeback overheads while streamlining transactions for legitimate users. Some of the reasons why the order did not reach the cardholder can be as follows: The merchant did not provide the services;ECM monitors first presentment chargebacks regardless of reason code or transaction type. Merchant must provide proof of authorization. Any time. In theory, the reason code will pinpoint why the cardholder is disputing the transaction. Step 2 – The issuing bank reviews the chargeback dispute charge and electronically sends the transaction to the acquiring bank. As we touched on earlier, chargebacks can happen due to technical errors. To contest the chargeback, you must show strong evidence that the transaction was valid. Nor is the situation static. Chargeback Reversed. Code. View the entire list or search for any chargeback reason code. Chargeback Refund: return by the payer’s bank (e. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing. MATCH List Reason Code: Title: Explanation: Reason Code 01: Account Data Compromise: Account data is stolen from the card-present merchant and used with other merchants:. Card Recovery Bulletins and Exception Files are documents created by Visa that list credit. ©ACH return codes and explanations for R01 – R33 returns. This category of fraudulent chargeback is represented with the following reason codes: AMEX - C08 Goods/Services Not Received or Only Partially Received. Mastercard Chargeback Reason Codes. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. The chargeback process allows for cardholders to recover funds in the event of fraud or abuse. Visa Chargeback Reason Codes; MasterCard. F01. Then, click individual codes for tips on how to prevent and fight each one. Reason codes are very crucial to assist. The issuing bank initiates the first chargeback on behalf of the cardholder by sending a chargeback notification to Adyen stating the dispute reason. This may affect dispute time limits. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. When a customer files a dispute, the incident will be sent through the “Allocation” workflow if it is designated as a “Fraud” or “Authorization” -related dispute. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. Reason codes for chargebacks are assigned by issuing banks at the time of their creation, depending on the nature of their occurrence. 11/03/15 Updated these MasterCard. C04 – Goods / Services Returned or Refused. Transaction is not eligible for Reason Code 75 (cardholder does not recognize transaction) or 83 (fraud transaction - card absent environment) 2. Chargeback Reason Codes In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Claims Resolution. American Express, Discovering, Visa. Below is the list of reason codes broken down by the card brand, with detail as to what specific evidence or information needs to be provided when responding to a retrieval request. If a no-authorization claim is based on merchant activity, there are steps the merchant should take to avoid a recurrence. 100-187-2013 Standard for image exchange. Mastercard Authorization Chargeback Reason CodesChargeback reason code 11. They usually have up to 120 days after purchase to dispute a charge, though some card schemes allow up to 365 days. Partners. All other reason codes are up to 120 days from the transaction date. C05 – Goods / Services Cancelled. American Express Chargeback Codes (2023) American Express functions as a card network and an issuing bank. Non-Receipt of Goods or Services Chargeback Reasons. 2022 Visa Chargeback. When you receive a dispute, a reason code will be assigned by the bank who issued the customer’s card. Reason Code 03. “Credit Not Processed,” the reason code for unreceived refunds, accounted for 12% of consumer disputes at the height of the pandemic. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. 2. Visa chargebacks can be a major inconvenience for merchants. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 83 Fraud-Card Absent Environment The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. It can range from 60 to 120 days from the billing date. 5%. Every merchant on the MATCH list is assigned a reason code that explains why they’re on it: 01 Account Data Compromise; 02 Common Point of Purchase; 03 Laundering; 04 Excessive. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing date of. The documentation required for a given chargeback will depend on the reason code. This indicates a transaction was processed using a card that Visa listed as stolen or counterfeit. 1 to 10. © CHARGEBACK REASON CODES Reason. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 0. 4837 — No Cardholder Authorization. With the overhaul of their reason code system, Visa divided reason. For example, a debit may have been processed instead of a credit, or a credit processed instead. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Example: “I am familiar with all of the major chargeback reason codes, including non-receipt of goods,. Visa’s fraud reason codes list dispute reasons from 10. Today, Visa expects members to communicate through VROL and try to. Codes 51 (insufficient funds) and 05 (do not honor) are especially common. You must tailor your representment case — including the compelling evidence — to the reason code under. 1 Goods and Services Related Issues 1. Code 13. Charge-back Reason Codes VISA ® 10. 13. You can learn more about each one by visiting the Mastercard Chargeback Guide. All the major card networks use chargeback reason codes to convey the reason for a chargeback. The tables in the following subsections list the Chargeback reasons and information related to each Chargeback reason. Mastercard: n/a This chargeback is caused by Authorization. 13. The purpose of reason codes is to help merchants realize the intent of a consumer’s dispute; however, if they are attempting to obtain goods/services for free, they do not provide any meaning. Nor is the situation static. Chargeback reason code 4853 is used to designate “Cardholder Disputes,” or disputes involving transactions that a customer claims are incorrect in some way. 4849 – Questionable Merchant Activity – Mastercard Rule 3. ETAILS. 13. 1=1010, 10. ; If the acquirer bank. A reason code is how banks categorize the reason for a chargeback. A T-code has the following format: T<event-group><event-type-code> Where: <event-group> is a two-digit general. Added the following fields - Store ID, Credit Card Chargeback Reason Code. Midigator has created a database of reason codes. The cardholder claims they were charged multiple times for a single transaction. This alphanumeric code corresponds with the specific reason behind the chargeback, such as card-not-present fraud, incorrect currency, misrepresentation, or any other chargeback-eligible issue. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. The most comprehensive guide to chargeback reason codes. If the dispute is invalid, provide documentation that proves the reasoning: the merchandise cleared the merchant’s customs but is being held by the customer’s customs agency, the dispute amount includes the cash-back portion of the transaction, or the dispute is for a purchase made at an automated fuel dispenser. Mastercard – 4853 Cardholder Dispute of a Recurring Transaction American Express – C28 Canceled Recurring Billing Discover – AP Recurring Payments The. Major card networks including Visa, MasterCard, Discover and American Express have different reason code systems. May be received up to 8 weeks after settlement. Issuer ACS unavailable - Visa generated CAVV. The latest edition of Visa’s core rules (effective April 2023) introduced Visa Compelling Evidence 3. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. The codes also appear on financial reporting associated with disputes. 29. This reason code is accompanied by a fraudulent reason code (UA). Each major credit card company has its own list of chargeback reason codes that describes the chargeback. Blog. Every merchant wants a simple way to address the issue of chargebacks. 2. 6 Credit Not Processed . The chart above outlines reason codes for when Walmart is not paying the full amount of an invoice. The shorthand description is “Card Recovery Bulletin or Exception File. Chargeback Reason Code List - U. Pre-ArbitrationSteps to Prevention. This code applies when a cardholder claims a charge was unauthorized, and the issuer determined that ALL of the following conditions were met: The transaction took place in a card-present environment. Card Member received written acknowledgement from the Merchant for a Credit, but the Credit has not been applied to the Card Member’s Account. Learn more about Mastercard chargeback reason. Stripe maps each network code into one of eight categories, based on the general claim and the evidence you need to submit to effectively challenge that type of claim. In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Compensation Resolution. The Visa Claims Resolution (VCR) initiative, launched in 2018, changed many aspects of the chargeback process. The Late Presentment chargeback rights and language were moved from chargeback reason code 4834 (Point of Interaction Errors) to reason code 4808 (Authorization-Related Chargebacks). Pursuant to an Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and edition banks must reverse a disputed deal if aforementioned cardholder’s. Declined Authorization Authorization Visa Code: 11. Stage 1: First Chargeback. You may know that every dispute you receive is attached to a chargeback reason code. reason code information. Reason codes are alphanumeric codes that provide the justification to awarding a chargeback. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Every merchant on the MATCH list is assigned a reason code that explains why they’re on it: 01 Account Data Compromise; 02 Common Point of Purchase; 03 Laundering; 04 Excessive Chargebacks; 05. Duplicate Processing - 811. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. For a more detailed explanation, as well as a list of Visa’s individual codes, please refer to our guide on chargeback reason codes. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. Mastercard chargeback reason codes are four numerals without decimals. There are two parts to this. Reason codes are very crucial to assist merchants to. CHARGEBACK REASON CODESM10 Vehicle Rental – Capital Damages. S. 100187 and ANSI X9. Below is a list of Mastercard chargeback codes used in eCommerce. Documentation must be a direct result of cardholder communication. FR4 Immediate Chargeback Program. The claim often, but not always, involves automated teller machines (ATMs). What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. Partners. 7 Violation for Coercion Claim. These codes are broken down into five different category. Code. As part of its move to support card-not-present merchants and airlines, Visa made changes to the compelling evidence requirements for four key reason codes: Reason Code 30: Services Not Provided or Merchandise Not Received. Dispute Category. 08. Chapter 2 1. FR6 Partial Immediate Chargeback Program. Using our e-commerce fraud prevention tools, we help lower friendly fraud costs and chargeback rates, but also reduce gift card and coupon abuse, and promote secure login authentication. MasterCard and Visa each have their own chargeback codes. 2: Canceled Recurring Transaction, is used when a cardholder claims a recurring transaction was processed illegitimately. This gives them more of an incentive to keep their customers happy, which means they usually side with cardholders during a dispute. 1003 - Transaction Supporting Document (TSD) needed. Case Studies. This reason code is accompanied by a fraudulent reason code (UA). However, please note that a ‘Re-presentment’Mastercard Chargeback Guide is a comprehensive document that explains the rules and procedures for resolving disputes between cardholders, merchants and issuers. Technical. It is associated with a chargeback reason code, and it is specific per Card Scheme. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. The client can send Paymentology a list of disputes, using a predefined batch chargeback submission template that has been requested to chargeback. Chargeback Reason Codes. Mastercard Reason Code 4807 – Warning Bulletin File chargebacks should be filed under code 4808. Processing Errors, also referred to as Point-of-Interaction Errors, categorize reason codes representing disputes including duplicate processing, late presentment, credit processed. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. The Visa chargeback reason codings system underwent a major overhaul in May 2018 as part of their new Visa Claims Resolution (VCR) initiative. Each credit card company has their own list of chargeback reason codes, and along with these different lists come different time limits, definitions, and expected merchant actions. Case Studies. 3. Visa Chargeback Reason Codes. C28 – Cancelled Recurring Billing. b. Visa Merchant Official Documentation. When filing a chargeback, the issuing bank chooses a reason code from the list for the applicable card network. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Step 3 – The acquiring bank receives the chargeback. Concerning Native Expres chargeback reason codes. How to Prevent. The cardholder has a chip card and someone made a counterfeit copy of it. So the company has more incentive to side with customer during cardholder disputes. Which is meant to know the reason for the dispute. Statistics from Juniper Research estimate that online sellers will have lost $130 billion to online fraud between 2018 and 2023. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute. (switch ending a day's business and starting the next. 0 to 5. Evidence Required. Process reversals and credits promptly. Defense documents should only be supplied if all requirements have been met. Each reason code is composed of a two-, three-, or four-digit number. Excessive Fraud: The merchant’s sales volume thresholds for the ratio of fraud to sales were exceeded. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). 4. How to. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37 — Updated Special Notes. The list of steps below illustrate how to initiate a Macy’s (USA) chargeback. For American Express; For Visa; For Mastercards; Chargeback Reason Codes List for American Express ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. Specifically, these updates only pertain to transactions that are charged back after Oct. The most comprehensive guide to chargeback reason codes. An XCK entry may be returned up to sixty days after its Settlement Date. With that said, you still need to understand the reason codes with any chargebacks from Amex. Message. Mastercard: n/a This chargeback is caused by Authorization. When a chargeback is submitted, the issuing bank selects a reason code from the list provided by each card network. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. The cardholder couldn't recognize the purchase description on the billing statement. FR2 Fraud Full Recourse Program. Identify Your Chargeback Triggers. eCommerce Travel Crypto Gaming SaaS Gambling Ticketing. So don’t spend another second worrying about chargebacks. The reason for the dispute was false or inaccurate. Discover is a credit card network and an issuing bank—just like American Express. Card Member cancelled, refused or returned goods and/or. To help simplify things, we’ve compiled a list of chargeback codes used by the four major card networks: Visa, Mastercard, American Express, and Discover. How many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. Visa - 13. We will assign the chargeback to you for review in the Disputes tab of the Customer Area. Chargeback reason codes are alphanumeric codes established by the major card networks that indicate the reason a chargeback was filed. In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Claims Resolution. S. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Evidence Required. [noun]/* kə • stə • mər • di • spyo͞ot/. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. R03 Insufficient Reply. 13. For first chargebacks, Mastercard currently only has 9 reason codes in use,. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. & Fighting Chargebacks? demo experience. Reason Code Directory. Reference these when rebutting cardholder disputes at your small business. Transaction was approved by the Issuer knowing that the authentication data failed verification and was not reliable. Administrative returns (R02, R03, R04): 3%. Retry after 8 days. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. When filing a chargeback, the issuing bank chooses a reason code from the list for the applicable card network. The following is a list of ACH dispute codes, grouped by. The issuer is still reviewing the defense. View the entire list of Visa reason codes below. About Mastercard chargeback reason codes. Check Card A bank card that can be used with a PIN at an ATM or without a PIN at the point of sale, also known as an offline debit card. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. This chargeback<br />. It is a valuable resource for anyone involved in the payments industry. When one cardholder initiates a dispute with their issuing bank, a. 3 – CBK: Requested/Required Authorization Not Obtained 12. What are Amex Reason Codes? Every card network features its own list of chargeback reason codes. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Required Authorization Not Obtained. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case. Chargeback reason codes. 6 – Credit Not Processed. MATCH reason codes help acquirers and processors determine if and when your business should be submitted to the MATCH list. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. This Return Reason Code may only be used to return XCK Entries and is at the RDFI’s sole discretion. 1. Unauthorized returns (R05, R07, R10, R29, R51): 0. The implication is that the merchant is at fault. 4 Updated Discover chapter for April (2012) Enhancements Chapter 2 1. 2 chargeback if you override a declined, referral, or pickup authorization message, but process the transaction anyway. View the Medicare reason codes list. VCIPayments; NMI;. You can attempt to work with the customer on a resolution and potentially have the chargeback reversed. This umbrella category can be applied to multiple specific situations, many of which had their own specific codes at one time. Code 4807 was used to cover various authorization-related. WEX began issuing chip cards in Q4, 2020. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. Get proper authorization and manual or electronic imprint for each card present transaction. You can learn more about each one by visiting the Mastercard Chargeback Guide. 2: EMV Liability Shift Non-Counterfeit Fraud: 10. The same is true of all chargeback reason codes. In the case of friendly fraud, that reason could be completely invalid and. Visa Chargeback Reason Codes. Even learning all the terms and rules won’t keep you. Spot these types of chargebacks using the below reason codes. 1 Quick Reference Lead. It doesn’t help matters that travel is a high risk industry for credit card payments and with 100+ reason codes across all issuers, making sense of them all is a challenge. Then, click individual codes for tips on how to prevent and fight each one. Chargebacks911® can help your business manage risk from Visa chargeback reason code 10. 100- 140 standards- , and will be removed in future releases. When a chargeback is filed, a bank selects the code that best fits the reason a chargeback was filed. These disputes are commonly referred to as friendly fraud. The fact that every card network has its own list of reason codes can make figuring out what a particular reason code means a bit complicated at times. For your reference, here's a list of chargeback reason codes for Visa, Mastercard, Discover, and Amex. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. What are Amex Reason Codes? Every card network features its own list of chargeback reason codes. You’re right. The codes also appear on financial reporting associated with disputes. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. Midigator has created a database of Visa reason codes. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Each bank card network has its owner list of reason codes banks must prefer from. You also. 4841 Canceled Recurring or Digital Goods Transactions. These codes are established by the payment brands to categorize the incoming dispute requests by reason. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. R13 No Reply. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. 1 Merchandise/Services Not Received. Resources. Chargeback Reason Codes List for Visa. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. There are several types of Mastercard chargeback reason codes, each with its own unique set of circumstances. Which is meant to know the reason for the dispute. 6. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. 7. About Visa chargeback reason codes. Prior to to, Mastercard’s list of reason colored was long, convoluted, and confusing; currently there been fewer than ten different reason codes relevancy to majority merchants. To track these chargeback reasons and many more not listed here, each credit card issuer has its own list of chargeback reason codes. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. View the entire list of Mastercard. Reason Card Type Reason Code Description Merchant Action Code This chargeback occurs because of a dispute on an Airline sale involving allegedly fraudulent card transactions. Use clear and consistent billing descriptors. One of these changes was an overhaul of Visa’s list of chargeback reason codes. This could happen as a result of fraud or merchant abuse. Technical. 6). 7 Violation for Coercion Claim. You processed a transaction with the counterfeit card on a terminal that wasn’t EMV-compliant rather than using a chip reading device that would have detected the fraud. Below is a comprehensive list of the most common Mastercard chargeback reason codes and their explanations, along with prevention strategies you can implement to reduce the likelihood of chargebacks. 5 – Misrepresentation. Scenario 2. Chargeback reason codes are alphanumeric codes established by the major card networks that indicate the reason a chargeback was filed. The initial release of this standard does not add, remove or change any Return Reason Codes. For defects or “Not as Described” cause codes, the 120. Banks, processors, merchants, card networks, and third-party vendors all have a role. Visa Chargeback Reason Codes. A MATCH list reason code refers only to criteria for a merchant being added to the MATCH database. Resources. Eventually the existing chargeback reason codes won't be used and will be removed from this guide. About Visa chargeback reason codes. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. 8 – Original Credit Transaction Not Accepted.